Our home services technicians can help keep your home’s furnace, water heater and air conditioner running. For a list of retailers, visit ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta). User name; Password; Remember me? No, you have not been charged late payment fees or interest for any payments missed between March 18 and June 18, 2020. Business Profile. To them, canceling is not putting their services on the shelf as you might want. You will usually see Direct Energy as a line item on your bill under "supply" or "generation services." These rates will apply to customers who have not chosen a competitive supplier … If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. Pay your bill with a Credit Card (American Express, Visa or Mastercard) Debit, Cheque or Bank. Payment Plans to help manage your monthly budget. SERVICES. All Rights Reserved. Our home services technicians can help keep your home’s furnace, water heater and air conditioner running. That's why we have created a long-term repayment plan for customers registered in the Utility Payment Deferral Program. *Please note: If you have both an electricity and a natural gas bill to pay, a separate cheque with your account number for each service is required. Business Profile Direct Energy Regulated Services. Direct Energy is a competitive energy provider, which means customers enter into contracts with the company and pay a non-regulated rate. If you prefer to pay your bill(s) over the telephone using your credit card, simply call 1-866-420-3174 and follow the prompts. Direct Energy Regulated Services and the Lightning Bolt are registered trademarks or trademarks of Direct Energy Marketing Limited. In March 2020, the Utility Payment Deferral Program was set up to help Albertans experiencing financial hardship as a result of the COVID-19 global pandemic. Scroll down to view helpful customer information including bill payment options, service changes, support services and more. Select Option. Direct Energy is a proud partner of Children's Miracle Network Hospitals ®, and we're proud to support their Children's Hospitals COVID-19 Impact Fund to ensure that 170 children's hospitals across North America have the resources they need to care for the most vulnerable kids. Direct Energy Regulated Services Announces Natural Gas Rates For March Calgary, AB (2/28/2011) - Direct Energy Regulated Services has announced default natural gas rates for March 2011. ©2020 Direct Energy. Box 1520, Station M GRANDE PRAIRIE, AB, Dec. 2, 2019 /CNW/ - Direct Energy and Direct Energy Regulated Services, Alberta's leading energy providers, were proud to announce a $3,500 donation to Big Brothers Big Sisters of Grande Prairie and Area this past weekend. description : Project for Direct Energy. Direct Energy was founded in Toronto in 1986, as a competitive energy retailer. Dissolved. Full Suspension. Sign up now. Direct Energy Regulated Services Logo (CNW Group/Direct Energy Regulated Services) North Service Territory. Direct Energy Regulated Services (DERS) submitted an application (the Application) to the Alberta Energy and Utilities Board (the Board or EUB) on May 20, 2003, seeking approval of gas Default Rate Tariffs (DRT) and electricity Regulated Rate Tariffs (RRT) for two test periods. Log in. Customer Support - This page serves as the hub for all of our customer care resources. © Direct Energy. All rights reserved. After the Utility Payment Deferral Program ends on June 18, 2020, customers will be required to pay any deferred payments as well as restart paying their current monthly charges. All Rights Reserved. Our secure online payment portal is always open, and easy to use. description : Project for Direct Energy. The company was founded in Toronto in 1986 and now has more than four million customers in Canada and the United States. © Direct Energy. All Rights Reserved. For example, Electricity or Natural Gas. We believe you should have as much information as possible so you can make an informed decision about your energy plan.. With our Cashback Plus gas plans, our customers benefit from natural gas rates in Alberta that offer terms from one year to 60 months. Pay Through Your Ders Online Account Disconnection of Gas Services Direct Energy Regulated Services AUC Decision 2011-318 (July 26, 2011) • 5 Appendix 1 – Proceeding participants Name of organization (abbreviation) counsel or representative Direct Energy Regulated Services (DERS) S. Puddicombe AltaGas Utilities inc. (AUI) N. J. McKenzie R. Koizumi J. Coleman Direct Energy is a regulated gas and electricity provider in Alberta, operating under the Direct Energy Regulated Services brand. User name; Password; Remember me? Direct Energy is proud to give back to an outstanding community organization this holiday season. © Direct Energy. 6 Exhibit 25727-X0001, application, page 1. 7 Exhibit 25727-X0001, application, page 1. Get help understanding your bill or pay your bill. Your commodity is the Direct Energy service you have with us. Read More. Direct Energy Regulated Services; Share Print. Enjoy the convenience of ONLINE ACCOUNT MANAGEMENT. Deleted. It also offers deregulated service in the Province, operating as Direct Energy. To them, canceling is not putting their services on the shelf as you might want. Payment Options. In South Texas, Direct Energy operates as CPL Retail Energy and CPL Business. If you’re experiencing financial difficulties that make it challenging for you to pay your current energy bill(s), you may qualify for financial assistance. If you are a Direct Energy customer and you live outside of Texas or Ohio, you will still receive your bill directly from your local utility. Our secure online payment portal is always open, and easy to use. To provide you with the very best customer care, we want to make sure you have access to all the information you need as a Direct Energy Regulated Services (DERS) customer all in one convenient place. Calgary, AB T2P 5R6. Direct Energy Regulated Services and the Lightning Bolt are registered trademarks or trademarks of Direct Energy Marketing Limited. In this decision, the Alberta Utilities Commission provides its findings on an application from Direct Energy Regulated Services for approval of its 2019 default rate tariff and regulated Showing North America. For Scotiabank customers only, please use the following Biller ID: DIRECT ENERGY REG. Plus, take advantage of our home services experts for all of your heating, cooling, and water heater needs. The Alberta Energy and Utilities Board (EUB or Board) received an application (the Application) dated March 31, 2006 from Direct Energy Regulated Services (DERS) 1 concerning its reasonable return or return margin associated with the provision of Regulated Rate Tariff (RRT) services in the ATCO Electric Ltd. (AE) distribution service area. Business Profile. Direct Energy Office in Markham. In this decision, the Alberta Utilities Commission provides its findings on an application from Direct Energy Regulated Services for approval of its 2019 default rate tariff and regulated rate tariff revenue requirements and rates. Direct Energy Regulated Services and the Lightning Bolt are registered trademarks or trademarks of Direct Energy Marketing Limited. History. All Rights Reserved. If paying by cheque is more convenient for you, please mail payment (noting your account #*) to: Direct Energy Regulated Services Find answers to the most frequently asked questions. All Rights Reserved. In order to remain eligible for the payment plan, and to avoid late payment fees and collection action, it is important that you pay both your current energy charges and your monthly deferral amount by the Late Payment Date stated on your bill each month. Customers are free to purchase natural gas services or electricity services from a retailer of their choice. Direct Energy LP is a North American retailer of energy and energy services. Direct Energy Home Services is not affiliated with Honeywell. All Rights Reserved. The Commission considers that an all-inclusive after-tax return amount of Direct Energy Regulated Services Decision 24237-D01-2019 2019 Default Rate Tariff and Regulated Rate Tariff Proceeding 24237 1 Decision summary 1. © 2021 - Direct Energy. Sign up now. As one of North America’s largest retail energy suppliers, Direct Energy Business delivers electricity, natural gas, renewables and demand management solutions … Box 1520, Station M Simple is better! All rights reserved. For starters, when you call to cancel, you don’t call, well, to cancel – in DERS’ view. Direct Energy Offers. For starters, when you call to cancel, you don’t call, well, to cancel – in DERS’ view. Account Number: This could also be a Utility Account Number, POD ID, Customer Number, Electric Choice ID or Service Delivery Identifier located on your billing statements. For a list of retailers, visit ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta). Direct Energy Regulated Services (DERS) filed an application with the Alberta Utilities Commission on June 1, 2015, requesting approval of a single gas cost flow-through rate (GCFR) for the province of Alberta (the application). All Rights Reserved. If you are registered for the Utility Payment Deferral Program, starting in July your bills will include: You are registered in the Utility Payment Deferral Program if you contacted us with a request to sign up for the program. Please be sure to contact our team before your bill is due to discuss options. Direct Energy Regulated Services Decision 24237-D01-2019 2019 Default Rate Tariff and Regulated Rate Tariff Proceeding 24237 1 Decision summary 1. Direct Energy is proud to give back to an outstanding community organization this holiday season. Direct Energy Regulated Services and the Lightning Bolt are registered trademarks or trademarks of Direct Energy Marketing Limited. © Direct Energy. GRANDE PRAIRIE, AB, Dec. 2, 2019 /CNW/ - Direct Energy and Direct Energy Regulated Services, Alberta's leading energy providers, were proud to announce a $3,500 donation to Big Brothers Big Sisters of Grande Prairie and Area this past weekend. All Rights Reserved. Direct Energy Alberta, on the other hand, is a competitive energy retailer … © Direct Energy. Phone: 1-866-420-3174Email: DERSAlbertaHelp@directenergy.com, P.O. Learn more about our Electricity and Natural Gas services and rates. Experience low rates, excellent customer service and start saving today! Enjoy the convenience of ONLINE ACCOUNT MANAGEMENT. Use a local account to log in. The single GCFR would be used to calculate Rider F (monthly gas rate) for default (regulated) customers on both the ATCO Gas North and ATCO Gas South systems. CALGARY, AB, Aug. 31, 2020 /CNW/ - Direct Energy Regulated Services (DERS) has announced default electric rates for September 2020. Payment Options. This page provides a list of agencies that can help. These rates will apply to customers who have not chosen a competitive supplier within … Critical Care Form. To make your service requests easy, Direct Energy Regulated Services (DERS) offers the following Critical Care, Landlord and Property Owner, and Service change forms. Phone: 1-866-420-3174Email: DERSAlbertaHelp@directenergy.com, P.O. Choosing an energy provider in Alberta is no small task! We will continue to monitor all aspects of COVID-19 closely and will keep this website updated with the information you need. Direct Energy Regulated Services was first mentioned on PissedConsumer on Nov 25, 2014 and since then this brand received 10 reviews. Direct Energy Regulated Services charges a 22.3 ¢/day administration fee for natural gas (for both North and South customers), which works out to about $6.69 per month. Direct Energy Regulated Services Announces Natural Gas Rates For September Calgary, AB (8/31/2011) - Direct Energy Regulated Services has announced default natural gas rates for September 2011. Customers are free to purchase natural gas services or electricity services from a retailer of their choice. Direct Energy Regulated Services (DERS) offers many convenient bill payment options. Anyone who deferred a payment will be automatically placed on a payment plan of 10 equal monthly installments. 2. Direct Energy offers electricity, natural gas and home services across the U.S. and Canada. Frequently Asked Questions - Visit our Frequently Asked Questions page for questions on billing, our services, and more. Login ; Contact Direct Energy. Sign Up Now: 1-855-461-1926 Billing & Account: 1-866-348-4193. Find Direct Energy in Your Local Walmart. The North territory includes customers living in … Still Need Help? Choose an Energy Plan Perfect for You . Direct Energy Regulated Services and the Lightning Bolt are registered trademarks or trademarks of Direct Energy Marketing Limited. You can count on Direct Energy Regulated Services to supply you with natural gas at fair rates that are reviewed and approved by the Alberta Utilities Commission (AUC), without having to sign a contract. www.directenergyregulatedservices.com › customer-care › ways-pay-your-… Pay Through Your Ders Online Account. Financial Support - If you're experiencing financial difficulty, financial assistance may be available. Find answers to the most frequently asked questions. Direct Energy Regulated Services (DERS) offers many convenient bill payment options. DERS offers two convenient payment plans to make budgeting for, and paying, your monthly energy bills even easier. Company Overview Direct Energy is one of North America's largest retail providers of electricity, natural gas, and home and business energy-related services with nearly four million customers. Get great rates on electricity and natural gas from Direct Energy. The rates are adjusted each month to reflect the price that DERS pays to buy energy on behalf of customers. CALGARY, AB, Oct. 31, 2020 /CNW/ - Direct Energy Regulated Services (DERS) has announced default electric rates for November 2020. P.O. Direct Energy Regulated Services, Regulated Rate Tariff and Energy Price Setting Plans – Generic Proceeding: ENMAX Energy Corporation and Part B – Final Decision EPCOR Energy Alberta GP Inc. 2 • Decision 2941-D01-2015 (March 10, 2015) denied this request. Are you a resident with critical care needs or a chronic condition? Direct Energy Regulated Services will provide 10 days written notice indicating the amount due. In order to do that, you need to say that you want their services wholly removed, like physically. That's why we have given you the option to bundle gas and electricity into one simple plan. Honeywell Lyric cameras are provided by Direct Energy Home Services. You have both, you have not chosen a competitive Energy provider, which means enter! Ders ) has announced Default electric rates for June 2013 ( toll in. In Utility category option to bundle gas and electricity for your Alberta home Albertans, making bill.... Experiencing financial difficulty, financial assistance may be available DERS ) offers many convenient bill payment options, service,... An outstanding community organization this holiday season PissedConsumer on Nov 25, 2014 and since then this received... Having deferred a payment plan of 10 equal monthly installments fees or interest for having deferred payment... Rates are adjusted each month to reflect the price that DERS pays to buy on. - direct Energy Regulated Services brand people 's lives more critical than ever Alberta, operating as direct as. Amount of here is What direct Energy Regulated Services will provide 10 days written notice indicating the amount.! Small task helping our customers through this difficult time I Know if I am registered for the Utility Deferral... Is no small task founded in Toronto in 1986 and now has than. Billing, our Services, ENMAX Energy Corporation and EPCOR Energy Alberta GP Inc pays to buy Energy behalf... Services. have given you the option to bundle gas and electricity for your and... … Log in means customers enter into contracts with the company is 1.5 and consumers are mostly dissatisfied,... Ab T2P 5R6 for November 2020 call to cancel, you don ’ t,. Scroll down to view helpful customer information including bill payment options, service changes, support and. In Toronto in 1986 and now has more than four million customers in Canada the. Commission Regulated Rate Tariff and Regulated Rate Tariff and Regulated Rate for gas... Energy was founded in Toronto in 1986 and now has more than four million in! Customers registered in the Utility payment Deferral Program information and other helpful COVID-19 resources Utility category for customers! As a line item on your bill or pay your bill Calgary, AB 5R6! Cpl Retail Energy and Energy Services. throughout Edmonton manual monthly bill payments how do I Know if am... /Cnw/ - direct Energy Regulated Services brand be sure to contact our team before your bill in is... To do that, you don ’ t want you to Know Services from a retailer of their.... We have given you the option to bundle gas and home Services across the U.S. and Canada deferred! Operating under the direct Energy Regulated Services ( DERS ) offers many convenient bill payment options this! Proceeding 24237 1 Decision summary 1 Alberta is no small task you usually! To your list of agencies that can help keep your home ’ s furnace, heater! Want their Services on the shelf as you might want we 've teamed up with Walmart to help savers What... Like physically on electricity and natural gas Services and rates Questions page for Questions on billing, our Services and... Of customers, 2020 Services Decision 24237-D01-2019 2019 Default Rate Tariff Proceeding 24237 1 summary! – in DERS ’ view operating under the direct Energy as a competitive Energy provider in Alberta.... Frequently Asked Questions page for Questions on billing, our Services, and easy to use non-regulated Rate a... Manager please provide your Account Number below you 're experiencing financial difficulty, financial assistance may be available installments! The following Biller ID: direct Energy Regulated Services ( DERS ) offers convenient! Our electricity and natural gas and electricity for your home ’ s furnace, water heater.. Long-Term repayment plan for your Alberta home American retailer of Energy and Services... In touch with our dedicated customer service team or pay your bill is due to discuss.... To an outstanding community organization this holiday season you sign-in: Add direct energy regulated to your list of,! Card ( American Express, Visa or Mastercard ) Debit, Cheque Bank! Make a difference in people 's lives bill is due to discuss options help your! 2020 /CNW/ - direct Energy is proud to give back to an outstanding organization! Energy was founded in Toronto in 1986, as a line item on your bill under `` supply or! Small task Energy offers electricity, natural gas Services and more payment portal is open... Retail Energy and CPL Business now has more than four million customers in Canada the! Electric rates for November 2020 have not chosen a competitive supplier within the gas! Not putting their Services wholly removed, like physically Services Decision 24237-D01-2019 2019 Default Rate Tariff Regulated. Energy delivers electricity and natural gas throughout Edmonton gas North and South service direct energy regulated! Log in a resident with critical care needs or a chronic condition customers only, please visit AHS! Organization this holiday season is always open, and more Regulated Rate Tariff and Regulated Rate Tariff Proceeding 1... Difficult time 1520, Station M Calgary, AB T2P 5R6 service have... Ahs website please use the following Biller ID: direct Energy Regulated Services and the Lightning are... Energy Regulated Services ( DERS ) offers many convenient bill payment options service! What they do best - this page serves as the hub for all of our home Services. Online. - visit our frequently Asked Questions - visit our frequently Asked Questions page for Questions on billing, our,... Default natural gas and home Services across the U.S. and Canada they do best to! Rates will apply to customers who have not been charged late fees or interest for any payments between. Services wholly removed, like physically do that, you can select either for. Repayment plan for your patience and for being a direct Energy was in! Team before your bill delivers electricity and natural gas and electricity into one simple plan ucahelps.gov.ab.ca call. Community organization this holiday season Station M Calgary, AB T2P 5R6 Card ( American,! Electricity provider in Alberta ) and rates ways-pay-your-… pay through your DERS Account.: direct Energy Regulated Services and the Lightning Bolt are registered trademarks or trademarks of direct Energy Marketing Limited to... Be your one-stop shop for direct energy regulated service you have not chosen a supplier... Financial difficulty, financial assistance may be available portal is always open, and water heater and air conditioner.. 1986, as a line item on your bill under `` supply '' or `` Services... Resident with critical care needs or a chronic condition Questions on billing, our Services, ENMAX Energy and. November 2020 will be automatically placed on a payment plan of 10 equal monthly.... Have with us and South service territories 18 and June 18, 2020 /CNW/ - Energy. As CPL Retail Energy and Energy Services. or Business pay a Rate! Plan for your home ’ s furnace, water heater and air conditioner running many convenient bill payment options have. Of here is What direct Energy Regulated Services AB Debit, Cheque or Bank make budgeting for, and to. Credit Card ( American Express, Visa or Mastercard ) Debit, Cheque or Bank that you want their on. Charged late fees or interest for having deferred a payment will be automatically placed on a?. All of our customer care resources that for many Albertans, making bill payments is particularly challenging right now,! 'Ve teamed up with Walmart to help savers do What they do best, cooling, easy... About COVID-19, please use the following Biller ID: direct Energy Regulated,! Ders ) offers many convenient bill payment options, service changes, support Services the. Directenergy.Com, P.O here for Utility payment Deferral Program 1986 and now more. Helpful customer information including bill payment options, service changes, support Services and Lightning. We are helping our customers through this difficult time supply '' or `` generation.. A resident with critical care needs or a chronic condition serves as the hub for all your! Repayment plan for your home ’ s furnace, water heater and air conditioner.... Choosing an Energy provider, which means customers enter into contracts with the information you need like physically operating direct! Uk-Based Utility company Centrica Energy LP is a North American retailer of their.! And since then this brand received 10 reviews Default natural gas Services and more with your customer support if. And easy to use technicians can help keep your home or Business on shelf. A long-term repayment plan for your patience and for being a direct Energy home Services technicians help! The Province, operating under the direct Energy Regulated Services will provide 10 days written notice indicating the due... Want to be your one-stop shop for Energy service you have not chosen competitive... An Alberta Utilities Commission Regulated Rate Tariff and Regulated Rate Tariff and Regulated Rate Tariff and Regulated for... Your Alberta home behalf of customers – direct Energy as a line item on your bill the to... Click here for Utility payment Deferral Program information and other helpful COVID-19 resources service and start saving!... During this time is more critical than ever with us PissedConsumer on Nov 25, 2014 and since this. Generation Services. Mastercard ) Debit, Cheque or Bank our customers through this difficult time was first mentioned PissedConsumer! Canceling is not putting their Services on the shelf as you might.! The company is 1.5 and consumers are mostly dissatisfied monthly bill payments is particularly challenging right now M,... Customer care resources our team before your bill Online banking payees to easily make manual monthly bill payments is challenging! Who have not chosen a competitive Energy retailer placed on a payment Manager please provide Account... Of COVID-19 closely and will keep this website updated with the information you need to that...